SUPPORT · 帮助

Help with the job record.

Guidance for projects, daily entries, reports, permissions, backup, restore, and My Site Log Pro.

Common questions

Where are my project records?

Projects, daily logs, attachments, and generated PDFs are stored in the app container on this iPhone. My Site Log has no account system or developer-operated project-data server.

What is in a full backup?

A full backup includes projects, site records, crew and material details, issues, photos, voice notes, report versions, PDFs, and core app settings. A restore validates the package, then replaces the current local workspace rather than merging two workspaces.

Why did my completed report become V2?

Completed reports are not silently overwritten. Starting a revision records a reason and preserves the earlier PDF as V1, V2, or V3.

What happens when Pro ends?

Existing history stays readable. One active project remains editable on the free plan. Standard PDFs, sharing, backup, restore, deletion, purchase restoration, and Apple subscription management remain available.

How do I manage a purchase or request a refund?

Apple processes purchases. Manage the subscription in Apple Account settings or use Apple's Report a Problem service for eligible requests.

Before deleting the app, replacing an iPhone, or testing a restore, create a fresh full backup and save it somewhere you control.

Still need help? Include the app version, iPhone model, iOS version, the screen you were using, and the steps that reproduce the problem. The support channel is public, so do not attach passwords, addresses, customer names, project files, photos, voice recordings, or other sensitive information.

Open a support request

中文帮助

项目资料保存在哪里?

项目、日报、照片、语音和 PDF 保存在这台 iPhone 的 App 容器中。本 App 没有账号系统,也不会把施工资料上传到开发者服务器。

完整备份包含什么?

完整备份包含项目、施工记录、人员材料、问题、照片、语音、历史版本、PDF 和主要设置。V1 的恢复会在检查备份后替换当前工作区,不会自动合并两个工作区。

为什么报告变成 V2?

已完成的日报不会被覆盖。再次修改时需要填写原因,并把新版本保存为 V2、V3。

Pro 到期后怎么办?

已有资料仍可查看。免费版保留一个进行中项目可编辑;标准 PDF、分享、备份、恢复、删除、恢复购买和 Apple 订阅管理仍可使用。

仍需帮助?请说明 App 版本、iPhone 型号、iOS 版本、出现问题的页面和复现步骤。支持入口是公开页面,请勿提交密码、住址、客户姓名、项目文件、照片、录音或其他敏感信息。

提交支持请求